What makes a good picture?
This is a great question, and the picture you submit will make or break the final outcome. Below is our simple guide:
Remember, we are here to help guide you. Once you have submitted your picture, our team will review it before we make the design proof (mock-up) for your order. If we see a problem, we'll email you ASAP. Otherwise, you will be able to review the design proof and you can make unlimited edits until you're happy - and this includes the option to entirely swap the picture. So no stress!
What's the ordering process?
The process goes as follows:
What is the impact of Coronavirus?
Our production facilities in both the UK and China are still fully operational. Our teams are practicing social distancing and taking all the precautions possible in these trying times. As things stand - as at April 15th - our production times are not being effected. Our shipping estimates shown above are being slightly stretched in certain regions - so to be safe, please allow an extra 5-7 days delivery time. The couriers are running at full stretch with unprecedented levels of demand for their services, and air freight journeys are in lower supply because of less commercial flights (air freight typically makes use of storage within commercial planes). We're endeavouring to keep disruption to the absolute minimum. If you order is time sensitive, we recommend the express shipping option. This uses the fastest possible options from couriers like DHL, and we make express orders first to minimise the time lag. Please do reach out with any questions - our email support@squishyfacedcrew.com gets manned constantly and we aim to respond within a business day
How Much Does Shipping Cost?
We offer free worldwide shipping by default. This is fully tracked and recorded shipping. We have an expedited shipping option which is free on orders over $99 or a $15 surcharge
How Long Does Shipping Take?
From the point of ordering, the process goes as follows. Our art and graphics team will work up your picture and will remove its background, and draw the sewing 'hemline' around the outline of your pet/s. We'll share this preview in 3 days or so with you, for you to approve. Once approved, we print the fabric, hand-sew the pillow, pack and ship it, and it takes around 9-12 working days thereafter
Can I add more then one pet to one pillow?
Whilst we believe the pillow works best with one pet per pillow, we can create pillows with multiple pets on them. Generally we need the pets to be close together or touching, but if that's not possible, you can share multiple pictures and leave the rest to our team!
Where or how do I share my pets picture?
There's an 'upload your pets picture' button towards the top of this page. If you have already ordered, do not worry, you can simply email your picture (or better yet, pictures so we can help you choose!) to support@squishyfacedcrew.com
What If I Share A 'Bad' picture?
We have created thousands of these custom pillows, and along the journey we have learned a thing or two about what pictures work best and which don't. If you share a picture which we don't feel is optimal, we will contact you on the email which you used to order, and we will advice and work with you to find a more suitable picture. We will not just create sub-optimal pillows, and remember you get an approval step before we print, so there's plenty of chances to catch this problem early
Why do I need one? Just hug your own pet!
We get asked this one a LOT on social media. On the surface, we get it, this can seem like an unnecessary product which does not fulfil any purpose - however looking deeper, this couldn't be less true
The majority of our customers are buying these pillows to remember a pet that has recently died, whether their own or one of their family or friends. A SquishyFacedCrew pillow will DEFINITELY NOT replace the real thing (blimey, what possibly could?) BUT it does give a beautiful keepsake and the opportunity to still have some cuddles. That's why we make them so squishy and hence our name!
Otherwise they make super-unique and cool gifts, and they're perfect if you're travelling for school, work or for any other reason which takes you away from the home.
Do you only make pets, what if I want to do a family member or friend?
We get asked this a lot! and the answer is we can turn any cherished picture into a pillow in the shape of that picture - whether it's a motorbike, an anime girlfriend, a newborn baby or a much missed family member - and they're just some of the real examples which we have done! So yes we can make any picture into an awesome cushion for you :)